Subject: English Language Test - Tasmiya bint Shakil
From: Tasmiya bint Shakil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 09:30:44 -0500

| | Foreign Language Screening Test

Name | Tasmiya bint Shakil    /  (91) 8929612047    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Warm greetings from Babyshop.com

With the reference of order I'd 123456

We apologise for the inconveniences caused to you.

As per the revert recieved by the courier department we would like to inform you that courier team tried to contact you regarding delivery but they were unable to connect because of contact number issues (number switch off) hence requesting you to please share the alternate number as soon as possible so that we can deliver the product to you

Awaiting your response

For further clarification you can connect with us on 123445 (9AM to 12PM) or write us on ..,........... com

Thanks & Regards
Tasmiya Shakil
Escalation desk executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thank you soo much for writing to us

We apologise for the inconveniences caused to you related to the orde I'd 123555.

As per the complainant shared by you we are arranging one visit for 15-11-2022 between 3-5PM wherein our field executive willl visit to you address and they will physically verify the issues.

Post that we will go with the further process.

Thank you for your patience.

For further clarification you can connect with us on 123445 (9AM to 12PM) or write us on ..,........... com

Thanks & Regards
Tasmiya Shakil
Escalation desk executive

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