Subject: English Language Test - Ritik chadda
From: Ritik chadda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 04:17:18 -0500

| | Foreign Language Screening Test

Name | Ritik chadda    /  (91) 9625814488    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 01.11.22.

This email is regarding order number CHIKBAG-7771 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9625814488  and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For xyz Company,

Customer Service Representative

Ritik.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to a problem you faced.

Respected sir,

This email is regarding your complaint. We are very sorry for this problem you’re facing with our services
But we will provide a free of cost inspection and we will resolve it as soon as possible but the scratch problem Is not in our policy because you are our valuable customer we are sending our experience new teat to your house to replace the product in our policies there is no return policy we can only exchange it.

We are sending our team as soon as possible to replace the product please call on 9625814488 for another problem you are facing.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For XYZ Company,

Customer Service Representative

Ritik.

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