Subject: English Language Test - Akash Choudhary
From: Akash Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 02:24:31 -0500

| | Foreign Language Screening Test

Name | Akash Choudhary    /  (+91) 8265830958    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is regarding the email received by you on query of your order status.

The order which was supposed to deliver to you by now. Unfortunately, the courier company could not carry on with the address you provided, as the address was wrong. I would be grateful to you if you could send us the correct address with 2 telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 91*******89 and providing him with your exact location or going to the courier company yourself and collect your order from there.

Extremely sorry that you had to go through this experience with us.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

This email is regarding the email received by you on query for replacement of your order.

Sir, I can understand your problem. According to you, the cabinet has too many scratches on it after installation of the product.
Sir, you have to check the cabinet before installation. After installation of the product, issues like body damages or any cracks are not covered in replacement policy.

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