Subject: English Language Test - Dharvastiwar Yogesh
From: Dharvastiwar Yogesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 01:56:21 -0500

| | Foreign Language Screening Test

Name | Dharvastiwar Yogesh    /  (+91) 9603249729    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hiii customer's mail.

I hope you and you are family members are safe.

I am D.Yogesh , I am from  amazon company working as a Customer Service Representative.

Sir, few days back you order hand bag from our organization.

but due to technical support your order has been delayed due to incorrect of your address. I wish you that Keep an correct address so that our team and our courier boy will deliver the product safely.
If u like your order then please visit again.

Thanking You sir.

For placing an order in our organizaton.

thank you.
be safe.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Sir,

I am from Homebox Team,

Recently you purchased a TV Cabinet from our organization. I hope our team members where successfully installed at your home.

Later I notice that our team made a mistake while installing Tv cabinet at your home. Sir, If you don't mind will you please wait patience for sometime that  our team will come back to your home and re-install again safely without any damage as soon as possible. thank you.
But there is No money refund policy in your organization.

Thank you sir.

Have a nice day.

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