Subject: English Language Test - Palak Gupta
From: Palak Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 01:46:23 -0500

| | Foreign Language Screening Test

Name | Palak Gupta    /  (91) 8847664383    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Thank you so much for your E-mail. We as a company assure you to provide timely resolutions in future as well. I just want to convey my gratitude towards you. Rest assured, we always will be there for you.

Regards,
Palak

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am sorry to hear about the experience you have. May I please ask the details and order ID for the product so that we can proceed further.

Thanks & Regards,
Palak Gupta

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