Subject: English Language Test - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 06:32:21 -0500

| | Foreign Language Screening Test

Name | Vivek Kumar     /  (091) 9457606990    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the day
Dear customer we are sorry for the delay. We have dispatched the order to the courier partner.
We are trying to get you the product on time.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We are sorry for the defect in the item. Please send the details of the product like the pics. We will process your request. Our delivery executive will visit you and inspect the product and then move forward with your request.
Thank you

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