Subject: English Language Test - Raushan Kumar Singh
From: Raushan Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 06:09:54 -0500

| | Foreign Language Screening Test

Name | Raushan Kumar Singh     /  (+91) 9818590775    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi John,

Thanks so much for reaching out about this. I'll surely help you with your order and rest assure we shall be taking care off everything.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

If there's anything we can help you with in the future, please don't hesitate to reach out.

Regards
Raushan Kumar Singh
Customer Service Representative
Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks so much for reaching out about this. I regret to say that the technician who came to set up the television was found with scratches. It’s always important for us to keep our customers satisfied and make fair decisions.

I’ve passed this on to my team. I'm requesting you kindly share the pictures of scratches so that we can help you in better way. We’ll make sure we use this experience to grow and learn as a team. We created this exclusive code you can use to get a $10 discount on your next purchase: GTF458926579.

Thanks for being a great customer while you were with us. If there's anything we can help you with in the future, please don't hesitate to reach out.

Regards
Raushan Kumar Singh
Customer Service Representative
Amazon

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