Subject: English Language Test - Shaik Anjuman
From: Shaik Anjuman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 01:26:22 -0500

| | Foreign Language Screening Test

Name | Shaik Anjuman    /  (+91) 7680068624    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir
I have Received your courier and
I got know to know that the given adress was incorrect.
So please give correct adress and send mail to [email-masked]
Please update as soon as possible to deliver your courier
THANK YOU...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the Inconveniences
We are feeling regret for the TV cabinet searches. Can you please send the photos of the scratches, that can us to move forward and replace the item.
Or else if you want to Refund or replace it can be also done..

| |