Subject: Arabic Language Test - waris khan
From: waris khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 01:07:24 -0500

| | Foreign Language Screening Test

Name | waris khan    /  (462044) 7648903815    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,
This email is in response to the email received by you on 14-11-2022.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you,

BabyShop

Customer Service Representative

Waris

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to scratches on TV Cabinet

Hello Abdul,
This email is in response to the email received by you

The TV was sent from the Homebox Team in a very good condition, it is possible that the TV has been fitted and it has scratches, the company will send its team to check the problem in working days.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Homebox Team

Customer Service Representative

Waris

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