Subject: English Language Test - Mitali Chand
From: Mitali Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 07:41:36 -0500

| | Foreign Language Screening Test

Name | Mitali Chand    /  (+91) 9870702715    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Nondelivered order

Respected Sir/Mam,

This email is in response to the email received by you regarding the status of the order having order number DEMOBAG123 which was supposed to be delivered by now. The reason behind the delay in the delivery is the address provided for the delivery is wrong. I would like to request you to provide the correct address for delivery along with contact number of the person who the delivery partner can contact at the time of delivery.

Another way to receive the order is to contact the courier company directly on the number 9817625438 and providing him with your exact location.

I would like to sincerely apologize that you had to face such an issue with this order.

Thanking you,

Baby Shop,

Customer Service Representative

Mitali Chand

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Exchange/Refund for TV Cabinet

Respected Sir/Mam,

Thank you for contacting us about the damaged product you received. I am very sorry this has happened and wish to make it right for you.

We can send a replacement product, and our team will exchange the cabinet at the time of installation. Another option is for you to ship the damaged product back to us and you will get a full refund including shipping charges. Do let me know what suits you best.

I apologize for any inconvenience you may have experienced and hope that you'll continue to shop from us in the future.

Thanking you,

Homebox Team,

Customer Service Representative

Mitali Chand

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