Subject: Italian Language Test - Tushar Suri
From: Tushar Suri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 07:07:52 -0500

| | Foreign Language Screening Test

Name | Tushar Suri    /  (+91) 9990480648    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 12.11.22.

This email is regarding order number TS-2002 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9990480648 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Top Pick's Company,

Customer Service Representative

Tushar Suri.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am writing to complain about the malfunctioning of the TV that I purchased recently from one of your outlets in Okhla.

My name is Tushar Suri and I am one of the loyal customers of your company. I often purchase electronic items from your showroom situated in Ghaziabad as I live very close to it. It has been more than three years since I started buying from your store.

However, this time I am extremely dissatisfied. Although the picture quality of the LED is magnificent, its sound system is not working in a good condition. Hence, I am not able to hear any voice even after increasing the volume option to the maximum level.

Also, I request you to refund me the full amount that I paid if he is unable to provide satisfactory solution within two working days.

I look forward to hearing from you.

Yours faithfully,

Tushar Suri

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