Subject: English Language Test - Shubham Mishra
From: Shubham Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 02:40:50 -0500

| | Foreign Language Screening Test

Name | Shubham Mishra    /  (91) 6388598092    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

First of all, please accept my sincerest apologies for the delivery of incorrect shipment to your address.

We have instantly taken steps to correct the error and prevent the occurrence of such an error in future. We understand that this mistake might have caused you some inconvenience.

we are doing our best to service your order at a priority.You can also contact us by calling us on toll free number or by replying  this e-mail.

Sincerely

Shubham

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am so sorry to hear that you have had such a poor experience. Unfortunately, we can't offer a refund or return at this time.
Please use the best practice from e-commerce companies that you've shop from and go through their policies.

We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have, and I would be more than happy to help.

Thanks

Shubham

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