Subject: English Language Test - Himanshu Ranjan
From: Himanshu Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 03:13:13 +0000

| | Foreign Language Screening Test

Name | Himanshu Ranjan    /  (91) 9877792398    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Baby shop Company,

Customer Service Representative

Himanshu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to quality of the order.

Respected Mam,

I, Himanshu writing this letter on behalf of croma, that first of all we are extremely sorry for the inconvenience caused to you and we feel that this kind of quality issue must not have happened to you.

Furthermore, I want to assure you that our company is working on product quality for a long duration and the product you have received is an exception which we must have not noticed and this problem should not happen to anyone.

I hope that you will never face such kind of problem in future and the products delivered in future will be provided by having more quality checks.

Thank you for giving your valuable feedback.
Regards
Himanshu Ranjan
Croma electronics

| |