Subject: English Language Test - Shilpa Rawat
From: Shilpa Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 08:40:13 -0500

| | Foreign Language Screening Test

Name | Shilpa Rawat    /  (110014) 8130568328    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz

This email is in response to the product which you have ordered from our abc online store.
Your product was handed over to the courier company but the address mentioned was wrong. Currently your order is still pending.Please mention the correct
Location so that we can reach you soon.

Thanks
ABC online store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

This email is regarding the issues which you have faced while installing the TV cabinet. We apologize for our services which were being provided to you. Your unit will be replaced by the new one but it will take 2-5 business days.For further assistance you can contact the team.

Thanks
Homebox Team

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