Subject: English Language Test - Jinia Ghosh
From: Jinia Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 05:36:35 -0500

| | Foreign Language Screening Test

Name | Jinia Ghosh    /  (+91) 8777081790    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting LiveSalesman.

We would like to inform you that our delivery executive tried to deliver your order, but they couldn't deliver it as the address provided by you is incorrect.

We request you to kindly provide us with the correct address where the order needs to be delivered so that we can deliver it as soon as possible.

Awaiting your response.

Regards,
Jinia,
LiveSalesman Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. We don't want our valuable customers to have such experience.

Going forward we would like to request you to kindly raise a replacement request in our app and provide clear images of the item you have received.

This will allow us to look into the matter more closely and resolve it for you at the earliest.

Regards,
Jinia,
Homebox Support Team.

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