Subject: English Language Test - Yash Gill
From: Yash Gill <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 03:06:42 -0500

| | Foreign Language Screening Test

Name | Yash Gill    /  (91) 8800208402    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is regarding order number xxx which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with telephone number as to the person who we can contact while making the delivery.
Extremely sorry that you had to go through this experience with us.
Thanking You
For Baby Shop Company,
Customer support executive
Yash Gill

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Sub: Your complaint on the defect TV Cabinet
Respected Sir,
Firstly we would like to apologize for the inconvenience and the disappointment that you had to go through with this. We understand you would like return back the item and desire a replacement for it.
Our team has reviewed the details of your complaint and they will assure you that the fault is repairable. If you would like to change the TV Cabinet you need to visit any of service centers in your city.
They will surely be able to help you in this.
Please know that customer satisfaction is very important to us. Hence, we would like to give you a special discount of 30% on your billing for the said repair at any of our service centers.
Thank you for your understanding the matter!
For Homebox Team,
Customer support executive
Yash Gill

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