Subject: English Language Test - ujjawal singh
From: ujjawal singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 03:01:17 -0500

| | Foreign Language Screening Test

Name | ujjawal singh    /  (+91) 8299381557    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi "Cx Name"

Greetings for the day,

We understand your concern regarding the delay in the delivery. Kindly be assured that we are here to help you with the same.

With regards to your concern as we have recieved and update from our courier partner that the address is mentioned by you at time of placing the order was incorrect so we request you to kindly share the correct address so that we can update to our courier partner and product can delivered on the time.

If you have some of more concern in that case you can revert us back.

Regards,
Team "Company name"

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi "Cx Name"

Greetings for the day,

We understand your concern regarding the damage item received. Kindly be assured that we are here to help you with the same.

Regarding your concern, we would appreciate it if you could share the damage images with us so that we can share them with our restoration team and assist you accordingly.

If you have some of more concern in that case you can revert us back.

Regards,
Team "Company name"

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