Subject: English Language Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 02:10:50 -0500

| | Foreign Language Screening Test

Name | Ankit Kumar     /  (136027) 9996713642    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected mam,
We have received your e-mail first of all we thank you that you bought the goods from us. On 02 nov 2022 your courier was sent from us but due to your address is wrong, it has come back. You correct your address  do it we will send you back.
Regards livesaleaman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir,
We have received your email, first of all we thank you that you bought the goods from us. Our staff will inspect your goods, if there is any deficiency from our side, it will be changed.
Regards livesaleaman team

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