Subject: English Language Test - Shah Alam
From: Shah Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 01:25:25 -0500

| | Foreign Language Screening Test

Name | Shah Alam    /  (+91) 07355926484    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer.
I want to let you know about your order delivery  address found wrong by are delivery partner please let us know about address mention in order is correct or not  if address is wrong please modify your address in order.

For more information please contect us.

Thanks
Regard
(Customer support)
Xyz(contact no.)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear consumer
We are very sorry for your inconvenience if your product is defective it will be replaced and returned as per policy please creat a replace and returne with defective ,broken picture of product  from your id and wait for the response.

We think this mail is helpfull for you.if you have some more problems please contact us on :- xyz

Thangs
Regurds
(Customer support)
Xyz(contact no.)

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