Subject: English Language Test - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 01:01:48 -0500

| | Foreign Language Screening Test

Name | Vishal Kumar    /  (+91) 7409675912    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Your product is ready for delivery but your given address was wrong, I request you to please re-confirm your address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for the inconvenience, I can understand sir if your product is damaged and you want to replace it, don't worry sir, I'm registering your complaint our team will contact you soon.

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