Subject: English Language Test - Gaurav Payal
From: Gaurav Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 10:20:06 -0500

| | Foreign Language Screening Test

Name | Gaurav Payal     /  (+91) 9521462145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from babyshop,

Our courier partner tried to deliver the order to you on the mentioned address : (complete address)

But the delivery team were unable to reach you as the details were incorrect.

The order has been sent back to the store as the order delivery time has already passed and we were unable to compete the delivery. The refund has been initiated from our end and will reflect back in the original payment method within 5-7 business days.

We request you to please place the order again with the correct delivery address at the time of checkout to avoid these certain delay.

We appreciate your coorporation.

Thank you for shopping with us.
Customer support Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from homebox,

Thank you for contacting us.

We have shared the details with the installation team and are in touch with them for your concern for the scratches on your TV cabinet.

As per our policy the purchased and installed furniture we won't be able to return the TV cabinet, but we assure you that our team will get in touch with you in next 3-5 business days to resolve this issue that you are facing with the TV cabinet.

We appreciate your coorporation and patience.

CS support team
Homebox.

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