Subject: English Language Test - Shashank Rathod
From: Shashank Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 03:57:12 -0500

| | Foreign Language Screening Test

Name | Shashank Rathod    /  (440027) 7972582723    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]
From : [email-masked]

Sun: Reply to non-delivery of the order.

Dear, Customer
This email is in response to not delivered your order on time.
Unfortunately, the delivery boy could not carry on with required process as the address was wrong. I would be grateful to you if you could send us the currect address with the telephone number as to the person who can contact while making delivery or with us.

Extremely sorry that you had to go through this experience with us.

Thanking you,
For XYZ company
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir or madam,

I am writing to complaint about a TV purchased by me in last week.

My name is Aman. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

My family was excited to see the football match on it. But surprisingly tha cabinet has too many scratches on it. Even I try to start the Tv it's not clearly visible.

I immediately informed your customer support center about it. To my notice they have raised a ticket number 123 but no action has been taken so far. I would request to you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace or return my unit or give me my money back.

Looking forward to your positive response

Abdul.

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