Subject: English Language Test - Diya sharma
From: Diya sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 03:54:03 -0500

| | Foreign Language Screening Test

Name | Diya sharma    /  (+91) 09350234110    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

We apologise for the inconvenience caused to you.

We looked into this matter for you. As per the details shared by the courier company, the address mentioned by you is wrong.

If you want us to reattempt the delivery of your order, kindly provide the correct address details in correct format i.e, House No., Locality, landmark, City, State, pincode.

We hope to hear from you soon.

Regards
Customer service representative
Diya Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for writing in.

We are sorry for the trouble caused.

We would like to request you to please share the picture of the TV cabinet. Our team will get back to you, if it needs replacement or your money should be returned to you.

We hope to hear from you soon.

Thank you for choosing Homebox team for online shopping.

Regards
Homebox team
Diya Sharma

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