Subject: English Language Test - Yash Jindal
From: Yash Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 11:18:02 -0500

| | Foreign Language Screening Test

Name | Yash Jindal    /  (110085) 9310874727    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear
Customer name

Subject - For your hand bag query

Sir/mam

You had been placed order 14 days before for our store. I had been check your order detail.

I have been found what's actually problem going on.

This problem you face because by mistake you feed your wrong address.

This reason our courier partner has not able to deliver your product.

We not wish your products has been deliver by wrong hand.

So we are suggest you share us your correct adress then we are able to deliver your product on your hand.

Thank you

Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, sir
Abdul

Subject - purchased a TV Cabinet

Sorry for the inconvenience Mr abdul

I received your complain, I share your complain of a head department we are surely helping you for this issue.

I request you sir please wait 24 hours our senior team member has been contact you and resolve your problem.

Onces again sorry sir you faced problem but make sure you wait 24 hours our team member contact you and resolve your problem.

Homebox Team

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