Subject: English Language Test - Kaveri X
From: Kaveri X <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 07:24:01 -0500

| | Foreign Language Screening Test

Name | Kaveri X    /  (91) 7065855043    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear

Mr.Aditya,
First of all, please accept my sincerest apologies for the delivery of incorrect shipment to your address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name and please sir update your exact address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

1/November/2022

Mr. Aditya
Xyz New Delhi
363621846
[email-masked]

Sub: Apology for delivery of damaged goods

Dear: sir

We are in receipt of your complaint letter dated 1 November 2022 wherein you have mentioned about goods, you had earlier ordered by bill no 878 dated 1 nov, were received in defective product which was delivered on date we apply regret for the inconvenience that it must have to you we are sincerely apologizing for the same

Looking forward to stay connected with you. Have a nice day

Yours faithfully
Xyz company

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