Subject: English Language Test - Nihala Shirin
From: Nihala Shirin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 06:55:50 -0500

Foreign Language
Screening Test

Name

Nihala
Shirin    /  (110092) 8287335206
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

This email is in response to your complaint regarding your order for a hand bag
which you claim to have not recieved yet.

We acknowledge the inconvenience caused by the situation.But as we contacted the
courier agency they informed us that they delivered the order precisely at the
location that you had set in while placing the order.

We kindly ask you to recheck the location details and confirm if there has been
an error occurred while setting the location from your side.You are requested to
contact via email as soon you confirm about it.

Kindly,

Nihala Shirin

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

We apologise for the inconvenience caused.

But don't worry, the replacement for the order that you have made is under
way and the product that has been installed at your house will be helped with to
remove and replace by our company itself as soon an they get to your place on
11th November.To confirm the action, please send me your order tracking ID to
the same email.

Thanku have a great day.

Nihala Shirin