Subject: English Language Test - RAGEEB HUSSAIN
From: RAGEEB HUSSAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 00:53:32 -0500

| | Foreign Language Screening Test

Name | RAGEEB HUSSAIN    /  (91) 8368527686    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir, I really apologies to keep you wait for this long. As I checked your delivery address is wrong. Don't worry please share the correct address of yours. So that I can reschedule your product's delivery on the correct address. Once your address gets updated then we will try to delivery your product as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi mr.abdul

I acknowledged your issue regarding damage product. We are really sorry that we failed to meet your expectations. Don't worry we will replace your product with a new product it will take 5-7 working days. I request you to please wait for 5-7 working days. We won't disappoint you again. Thankyou for contacting us.

Homebox team.

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