Subject: English Language Test - Soniya Parida
From: Soniya Parida <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 00:41:08 -0500

| | Foreign Language Screening Test

Name | Soniya Parida    /  (+91) 9582487998    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I apologise for your inconvenience. As per your concern,we have checked and found on your order there is wrong address entered which our courier team try to deliver order but as per wrong address we unable to deliver. But do not worry we will help you out and we will mentioning the detail to courier team how ever after the update the team will deliver the order on your correct address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To jany
From abc company soam
Sub damage item response

We appericiate as part of our company, we apologise for inconvenience you have faced.

We here to assist you your concern. After reviewing your concern we have checked as per policies we unable make refund for the item, but do not worry we can replace the item kindly revert back to the email if you face any issue. We have raised the issue to our team once the request process you will received confirmation on your register email id.

You can visit to our mentioned link www.abc.website or you can call us on mentioned number 1234567890.

Thank you
Soam
Abc company

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