Subject: English Language Test - sachin ranga
From: sachin ranga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 00:11:51 -0500

| | Foreign Language Screening Test

Name | sachin ranga    /  (+91) 9466176961    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:babyshop.com
Subject: reply-to undelivered handbag
Respected Mam,

This email regarding the handbag which was supposed to have reached you buy now unfortunately , the courier boy couldn't deliver the handbag as the address was wrong.
I would be thankful to you you if you could send us the correct address with two phone numbers , the person can contact you while making a delivery.

Apologize for the inconvenience

Thanking you
Baby shop
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From: homebox team
Subject: regarding replacement / refund of TV cabinet.
Dear sir ,

We are very sorry sir this has happened and wish to make it right for you. I am sending replacement product , which I personally inspected for any kind of damage before shipping . I apologize for any inconvenience you may have expreinced and hope that you'll continue to do business with us in the future.

Apologize for the inconvenience

Thanking you
Homebox Team
Customer service representative

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