Subject: English Language Test - Preeri Rajput
From: Preeri Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 07:07:01 -0500

| | Foreign Language Screening Test

Name | Preeri Rajput    /  (011) 9643767722    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

If I am a customer service representative, first i said hello mam / sir , and tell them my company name and second I assure customer and say his/her plz relax and don't worry your hand bag will arrive as per given time . and plz mail and text your current address where you are stay right now sir ,because your given address is wrong so send your right location .

Thank you
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam plz give your details  and tell us properly what is the problem then I  can solve your problem and I will return back our product as you said that too many scratches on tv cabinet so plz don't  worry and I assure that if I got any loose point by my team I will pay back your money .

Thank you
Xyz company

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