Subject: English Language Test - Ibraheem Mushtaq
From: Ibraheem Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 07:06:36 -0500

| | Foreign Language Screening Test

Name | Ibraheem Mushtaq     /  (+91) 7006847408    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello!

Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed. Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Sorry for the inconvenience faced. I have raised your complain to the concern team. Soon our team will visit your place to check the issue.

Thank you

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