Subject: English Language Test - Amir Jamal
From: Amir Jamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 09:55:25 +0000

| | Foreign Language Screening Test

Name | Amir Jamal    /  (+91) 9045122810    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir. I have looked Forward to your complaint that your order has not been delivered yet.
Sir I would like to inform you that the shipping address you mentioned while placing your order was not correct because of which our courier partner was not able to reach you. I have forwarded your contact details to the courier Company and he will get in touch with you shortly. Hope this has helped you.
Is there anything else where I can help you.
Thank you for contacting babycare.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir.,
We opologise for the inconvenience caused to you because of faulty product reaching you.
You are requested to repack the product and our delivery executive will pick it up from you within 3 working days and the refund for it will be initiated as soon as the parcel is picked up. You will get your refund in 7 working days in your bank account.

Is there anything else for which we can help you out with

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