Subject: English Language Test - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:31:12 -0500

| | Foreign Language Screening Test

Name | Vishal Kumar    /  (+91) 9968200379    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To :- [email-masked]
From:- babyshop.Com
Sub:- for responding customer problem
Dear customer,
We are sorry to say you about our services and unconvience and delaying your order because order has been shipped same day and our delivery boy reached exact location but unfortunately, the address which has been mention for delivery location was not accurate.
Sorry for that We are checking How and when it happened. If it is from our side neccessary action will be taken for employee who did this.

Please mention your address again.
Order will be placed your address Asap.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To :- [email-masked]
From :- [email-masked]
Sub :- respond for customer quaries.
Dear abdul,
Thank you for using our services and products and trust with us. We have seen your Complent and it will definitely be solved. Either it will be replaced or repaired by our technician team. Don't worry about our services. we can't your money back but products can be replaced or repaired as soon as possible.
Sorry for inconvenience and problem what you are facing necessary action will be taken further 2 and 3 days and problem will be resolved.
Thank you

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