Subject: English Language Test - Muhammad Faeez
From: Muhammad Faeez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 08:24:33 -0500

| | Foreign Language Screening Test

Name | Muhammad Faeez    /  (110034) 7982168542    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir /ma'am
Our courier service tried to deliver your ordered handbag but the address you registered with us for the delivery was wrong.
I request you to share your correct address so that we may deliver your order as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir
Sorry for the inconvenience .Our team will surely visit your residence in a while to resolve this issue. If the scratches are there as you have said then we will surely replace it with the new one .Thanks for your patience

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