Subject: English Language Test - Vishal Kashyap
From: Vishal Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Nov 2022 03:12:46 -0500

| | Foreign Language Screening Test

Name | Vishal Kashyap    /  (+91) 8607040801    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey sir.
Your order has been shipped and handed over to the courier company on the same day. Courier company tried to deliver your order. But the address you provided us is the wrong address. So your courier didn't get delivered.
Your courier is safe. You can recieve your courier by approaching the courier company office. Or you may contact them and ask them to deliver your courier.
Thank you
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir.
I am seeing that you have recieved your order and our technical team has successfully installed the device.
But you are saying that your device has too many scratches.
No problem sir, i am initiating the replace from our side. You will get your new device within 2-3 working days.
And if you don't want to get replaced
Then we will initiate the refund process.
You will recieve your money back in 5-6 working days.
Regards
Homebox Team

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