Subject: English Language Test - Muhammed Ismayil Chettiyanthodika
From: Muhammed Ismayil Chettiyanthodika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 04:35:52 -0400

| | Foreign Language Screening Test

Name | Muhammed Ismayil Chettiyanthodika    /  (091) 9961858463    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,
We are regretting for hear it from you.
The address you have provided when you place the order is wrong as per the courier. We had given the product to the courier company the same day. Please e-mail us your correct address as soon as possible.Otherwise we could not reach you the product.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear costumer,
Thank you for bringing this problem to our attention.We sincerely apologize for the mistake and hope to remediate the issue as quickly as possible.
Thankyou

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