Subject: Arabic Language Test - Mohammad Anas
From: Mohammad Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 03:58:31 -0400

| | Foreign Language Screening Test

Name | Mohammad Anas    /  (834001) 8825146892    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Don't worry! Let us check first, be on line.
Finally I checked it, your order has not been delivered because of address-error. I am sending your correct address to the courier right now, your order will be delivered within 7 days.
Thanks for contacting us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul! we embarrassed on your order became scratched , but this scratch hasn't become in our company. You shopped from so far, so it's possible that this scratch has happened on the way.
If we replace it, it may be scratch again on the way, so please I request you to accept it ,
We will be highly thankful to you

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