Subject: English Language Test - Vinamra Mehta
From: Vinamra Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 02:23:58 -0400

| | Foreign Language Screening Test

Name | Vinamra Mehta     /  (91) 9212587777    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir, we have checked the status of your order, it has been delivered to the courier company on that day only but there was a mistake on behalf of the courier company. They sent your package to a wrong address as per a mistake by them , they copied wrong address . Now they have copied correct address and it will reach you with in 2 days on 16th October. Sorry for the inconvenience.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir , when we sold you this cabinet we packed it in front of you we saw the video recording and there wasn't any scratches on it , we asked the people who installed it while they were drinking water after installation they saw a cat playing with your child it scratches it so it wasn't our but your fault that the cat came inside and scratched it .

| |