Subject: English Language Test - Aslaan Ahmad
From: Aslaan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 06:38:53 -0400

| | Foreign Language Screening Test

Name | Aslaan Ahmad     /  (91) 9076735874    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.
I am really sorry you have not received your order within the day.
I am really sorry to inform you that tthe address you have provided iss not matching with our delivery department.
They have visited the address is updated on account.
But don't worry, I can handle it  for you.
As you are our valued customer, I am arranging again it for you and you will receive within 2 days.
I again apologies for the inconvenience.
Additionally I am providing a voucher for your next order.
Thank you for contacting us.
Have a great day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us Abdul.
I am really sorry the order you have received has many scratches.
But don't worry, I am here to help with you that.
I apologise for the inconvenience you have faced while using our service.
As you are our valued customer, I am replacing it for you and it should be done by today. Additionally I am alsso providing you 50% discount on your next order.
I hope I was able to help you with that.
Thank you for contacting us.
Have a great day

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