Subject: English Language Test - Neeraj Singh Mehta
From: Neeraj Singh Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 04:51:04 -0400

| | Foreign Language Screening Test

Name | Neeraj Singh Mehta     /  (91) 7985793024    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked]
From: [email-masked]
Subject: Reply to email regarding current status of the order.

Respected Sir/Madam

This email is in response to the email recieved by you on 01.11.22 regarding order number  Bs3450678 which was supposed to have reached you by now.
Unfortunately the courier company could not proceed with the further delivery as the address was wrong.
We would be grateful to you if you could share us the correct address and contact number of a person who can be contacted by the delivery executive during the delivery.
We will share the necessary details with the courier company and for further assistance you can contact us or the courier company whose number is 0522-234567.
Extremely sorry that you had to go through this experience with us.

Thanks and Regards
Baby Shop.com
Customer support executive
Neeraj

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Sub: Tv Cabinet full of Scratches

Hey Abdul

This email is reply to the email we received from you on 01/03/22.
As you stated on your email above that you noticed some scratches on the cabinet you purchased after our team left.
I am very sorry to inform you that as mentioned on our terms and conditions we do not take any responsibility of the product once it has been delivered and installed by our team so we would not be able to change the product or initiate a refund.
Extremely sorry you went through this experience if there is any other assistance you need feel free to contact us.

Regards
Homebox Team
Customer Support executive

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