Subject: English Language Test - Shivam Yadav
From: Shivam Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 03:37:19 -0400

| | Foreign Language Screening Test

Name | Shivam Yadav    /  (233307) 8176069281    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Your order delivery couldn't proceeded today
Because our courier agent facing some issues regarding the address as the address was seems to be wrong please correct the address
Thank you
Team
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience faced by you
As per your request your order has been listed against return and your new TV will reach you within six days from the order picked up from your doorstep
Thank you
Team
Homebox

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