Subject: English Language Test - Ravi Shankar Chaurasiya
From: Ravi Shankar Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 01:56:08 -0400

Foreign Language
Screening Test

Name

Ravi
Shankar Chaurasiya    /  (+91) 9806239224
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:
[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 04.Nov.22.

This email is regarding order number HAND BAG which was supposed to have reached
you by now. Unfortunately, the courier company could not carry on with the
required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 1234567890 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop Company,

Customer Service Representative

Ravi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir
or Madam,

My name is Rohit and I am one of your regular customers. I am writing this
letter to report on faulty TV which I purchased from your Samsung Plaza shop
last Tuesday.

On Tuesday, the 1st of November, I visited your shop to purchase a TV. With the
help of your staff I purchased Samsung 42’ TV and was assured that it is one
of the best TV in the market. However, when I got home, I was surprised a TV
Cabinet from your team installed it this morning in my house. After your team
left I notice that the cabinet has too many scratches on it. I immediately
lodged complaint with your customer server on the same day and was conveyed that
TV will be fixed. I am very disappointed to inform that this has not happened
and I have not received any further updates since then.

I am extremely dissatisfied not only with the product, but even with the your
installed team. I hope that this problem will be addressed immediately. I expect
to receive a replacement of TV or current issue get fixed within a day.

I look forward to hearing back from you immediately.

Yours faithfully,

Rohit