Subject: English Language Test - Rohan Gusain
From: Rohan Gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 01:32:10 -0400

| | Foreign Language Screening Test

Name | Rohan Gusain    /  (249001) 7895655289    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Babyshop.com
Hi mam/sir,
Your order of handbag from our website has been successfully shipped by us and handed to courier.
The status of your order is that courier tried to deliver your handbag to the address given by you which was wrong that's why your parcel has been return back to the company. You can order your handbag again with correct information.
Thanks
Rohan gusain
Customer support executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HOMEBOX

Hello sir/mam
We are very sorry for the defected cabinet which our team installed in your house.
We will send our team to your house to replace the defected cabinet with the new one.
Sorry for Misconvienence.

Rohan gusain
Customer support executive
Homebox

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