Subject: English Language Test - Manish Masiwal
From: Manish Masiwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 10:26:13 -0400

| | Foreign Language Screening Test

Name | Manish Masiwal     /  (110084) 7838897599    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,
Good Evening,
My name is Manish calling from Amazon you have purchased a bag now can you give us correct address which address will find very carefully and delivered to this address our couriers will call again for asking the address if you are not satisfied for this resolutions you can call back us or sent us message then after our team will get touch with you or call you.

Regards

Manish

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam
Good Evening,
Manish this side i apologies for the  receiving might be sure just tell me the name and number after i create your call ticket in CRM after i forward to the senior team they will call you please make sure to attend this call before that i will say you send us the photo of the scratch tv in the mail I'D then will find very easily.

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