Subject: English Language Test - Krishna mandal
From: Krishna mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 01:42:33 -0400

| | Foreign Language Screening Test

Name | Krishna mandal    /  (91) 8295997275    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam
Greetings from babyshop.com

As per your queries for your order status.
Your courier is in transit.
We want to inform you that we will definitely provide your courier  as soon as possible. One request to you for help us to deliver your courier to you that please share your updated address with proper details so we can deliver your courier to you soon..

Thank you

Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam

Greetings from babyshop.com
As your feedback for your tv cabinet we see that your  installation is completed in our system.
But you claim that your have too much scratches on it. We will definitely help you for this queries..please take proof as photos and all the details of tv cabinet..and share us all the details.we will forward to our concert department
They will definitely help you...

Thank you

Team babyshop.com

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