Subject: English Language Test - Aaimash Javed
From: Aaimash Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 01:35:44 -0400

| | Foreign Language Screening Test

Name | Aaimash Javed    /  (91) 9836574391    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear Sir, I want to request for release of my shipment held by the custom department . I have paid the customs duty and submitted all the shipping documents as per the import procedure.We are looking into the matter and will give the latest update thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir ,
Hope you’re doing great. We apologize for the error our representative have made , we’re looking into the matter and within 24 hrs we’ll give you a call back in your registered mobile number

Thank you

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