Subject: English Language Test - PRASHANT CHAUHAN
From: PRASHANT CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 15:28:49 -0400

| | Foreign Language Screening Test

Name | PRASHANT CHAUHAN    /  (110051) 8860032129 , 8383804156    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam/ sir

As per your order of bag from the babyshop.com is not received to you due wrong address mentioned by you but  , I am really sorry for this inconvenience . I  am requesting you to please reorder the same bag from babyshop.com and i will ensure , you will receive this bag on or before from expecting date which will be shown on site while ordering. Thankyou for your patience and shopping from babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mam/sir

As per your order of  Tv cabinet which is purchased from homebox , I am  really sorry for this inconvenience and for this unexpectable situation , I request you can you please share the photo of scratches on tv cabinet this will really helpful for me and for you also and please tell that when you received the package the condition of package was good or it was tempered . I request you please share this information with us so can help you to return or providing new unit . Thankyou for your   patience  and shopping from home box .com

Your sincerely
prashant

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