Subject: English Language Test - Ajay Negi
From: Ajay Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 13:57:53 +0000

| | Foreign Language Screening Test

Name | Ajay Negi    /  (+91) 7895070047    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To - [email-masked]
From- [email-masked]
Sub- Reply to Non-Deliver of order
Respected mam,
The email is response to the email recieved by you regarding not received the order which was supposed to have reached by you now. Unfortunately currier company could not carry on with the required process as the address was wrong. It would be grate if you could send us the correct address with the telephone number as to the person who we can contact while making the delivery.
Extremely sorry that you had to go through this experience with us.

Thanking you,

For ABC Company,

Customer Service Representative
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To- [email-masked]
From- [email-masked]
Sub- Reply to Complain filled for Return or Replace of TV Cabinet received by you.

Respected Sir,
We are very sorry this has happened and wish to make it right for you. I am sending a replacement product, which I personally inspected for damage before shipping. I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

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