Subject: English Language Test - Huma Saifi
From: Huma Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 09:19:17 -0400

| | Foreign Language Screening Test

Name | Huma Saifi    /  (91) 9718865696    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hey mr.x,
I am sorry for this problem but your courier address was  wrong due to which your parcel is not getting delivered plz mention proper address.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlw Mr. Abdul,
We are sorry to hear that your problem is not solved yet. But if you want replacement we will replace it soon.
Thank you

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