Subject: English Language Test - Renu Choudhary
From: Renu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 03:27:52 -0400

| | Foreign Language Screening Test

Name | Renu Choudhary    /  (+91) 7426855441    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Your given address is not right. Please send us your right address.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
The item which you purchase is not according your desire then you can return and replace or take your money back. If you do not want this item you can return this by checking return option, if you want replacement with a new unit you can check exchange option or if you do not want this item and want your money back then fill your bank details and you will get your money back  witin the 3-4 days.
Thank you.

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